Refund Policy.

Refund Policy for Oh Home

Effective Date: 11-3-2025

At Oh Home, we strive to provide the best quality home products and customer service. If you are not fully satisfied with your purchase, we offer a straightforward refund process under the following terms and conditions.

1. Eligibility for Refund

You are eligible for a refund if the following conditions are met:

  • The product is not damaged at the time of delivery.
  • You request a refund within 7-9 working days of receiving the product.

Please note: We do not offer refunds for products that have been damaged during delivery due to mishandling or issues that arise after the parcel has been delivered in good condition.

2. Required Proof for Refund or Claim

To process your refund or claim, we require a parcel opening video as proof that the product was in good condition when it was delivered and prior to unpacking. This video is necessary to verify that no damage occurred during transit and that the product was received in its original state.

Instructions for the video:

  • The video should show the parcel in its original packaging, including the product label and shipping details.
  • The video must clearly show the process of opening the package, with a close-up of the product to confirm its condition at the time of unboxing.

If we do not receive a parcel opening video or if the video does not meet the requirements, we may not be able to process your refund or claim.

3. Refund Processing Time

Once we receive the required video proof, we will initiate the refund process. Refunds will be processed within 7-9 working days. The refund will be issued using the same payment method you used to place your order.

4. Non-Refundable Items

Certain products may not be eligible for a refund. These include, but are not limited to:

  • Items that have been opened or used.
  • Customized or personalized products.
  • Sale or clearance items, unless they are defective or damaged upon delivery.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at [your contact email or phone number] within 7-9 working days of receiving your order.
  2. Provide your order number, and attach the required parcel opening video.
  3. If the product is eligible for a refund, we will initiate the process and notify you once the refund has been issued.

6. Damaged or Defective Items

If you receive a damaged or defective item, please follow the same process outlined above, including submitting a parcel opening video as proof. If the product is damaged or defective, we will offer you a full refund or a replacement, depending on your preference.

7. Shipping Fees

Please note that shipping fees are non-refundable. If you are returning an item for a refund, the cost of return shipping will be your responsibility unless the item is defective or damaged upon arrival.

8. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund, please don’t hesitate to reach out to us:

Oh Home
Nazimabad Karachi
Email: Khantanoli01@GMAIL.COM
Phone: +92-318-2060217